Widerrufsrecht
Effective Date: June 13, 2026
Our Return Policy
At Onkilla, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition;
- Be returned in its original packaging, where possible;
- Include all accessories and documentation that came with the product.
Certain products may not be eligible for return for hygiene, safety, or legal reasons where applicable.
How to Request a Return
To start a return, please contact our customer support team with:
- Your order number;
- Your full name;
- A brief description of the reason for the return.
Email: support@onkilla.com
Our team will provide you with instructions for completing the return process.
Refunds
After we receive and inspect the returned item, we will notify you whether your refund has been approved.
If approved:
- The refund will be issued to your original payment method.
- Processing times may vary depending on your payment provider or financial institution.
Original shipping charges (if any) may not be refundable unless required by applicable law or the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and provide:
- Your order number;
- Photos of the item and packaging;
- A description of the issue.
We will review the situation and work to provide an appropriate solution, such as a replacement or refund.
Cancellations
If you wish to cancel an order, please contact us immediately at support@onkilla.com.
If the order has not yet been processed or shipped, we will make every effort to cancel it and issue a full refund. Once an order has been shipped, it may need to be returned according to this policy.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect product or where otherwise required by law, customers may be responsible for the cost of returning the item.
We recommend using a trackable shipping service when returning products.
Contact Information
Onkilla
Hauptstraße 1
19374 Friedrichsruhe
Germany
Phone: +49 179 4386232
Email: support@onkilla.com