Versand
Effective Date: June 13, 2026
Shipping Information
At Onkilla, we are committed to delivering your order quickly and reliably.
Shipping Cost
We offer Free Standard Shipping on all orders. There are no additional shipping charges at checkout unless otherwise stated.
Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Delivery Time
Standard Delivery: 5–8 business days
Please note that delivery times are estimates and may vary depending on:
- Carrier operations
- Weather conditions
- Public holidays
- Customs inspections (for international shipments)
- Other circumstances beyond our control
Order Tracking
If tracking is available for your shipment, you will receive a tracking number via email after your order has been dispatched. You can use this information to monitor the status of your delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, shipping delays or additional delivery charges may occur.
If you notice an error in your shipping details, please contact us as soon as possible at support@onkilla.com.
Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.
Damaged Packages
If your package arrives damaged, please contact us within a reasonable time after delivery and include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged item(s)
We will review your request and provide an appropriate solution.
Contact Information
Onkilla
Hauptstraße 1
19374 Friedrichsruhe
Germany
Phone: +49 179 4386232
Email: support@onkilla.com